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Hermes Palace Hotel Banda Aceh, Banda Aceh

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From65US$ /night
Check-in
12Dec2024Select date
Check-out
13Dec2024Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Jalan T. Panglima Nyak Makam, Banda Aceh, Indonesia
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite
Max:
2 persons
49 m² 
Bed options:
1 King-size bed
Shower
Air conditioning
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Grand Deluxe Twin Room
Max:
2 persons
35 m² 
Bed options:
2 Single beds
Shower
Air conditioning
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Deluxe Double or Twin Room
Max:
2 persons
28 m² 
Bed options:
1 King-size bed
City view
Shower
Air conditioning
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Getting around

A list of all available modes of transport

City Centre
Banda Aceh 3.1 km
Airports
Sultan Iskandar Muda International (BTJ) 15.4 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Luggage storage
  • Locker room
  • Lift
  • ATM/Cash machine
  • Hairdresser
  • Vending machines

Sports & Fitness

  • Fitness centre
  • Billiard tables

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's buffet
  • Water slides

Spa & Leisure

  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Karaoke
  • Sun terrace
  • Garden area
  • BBQ facilities
  • Spa & wellness centre
  • Pedicure
  • Manicure
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Massage
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Terrace
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

Jalan T. Panglima Nyak Makam, Banda Aceh, Indonesia
Map view
Jalan T. Panglima Nyak Makam, Banda Aceh, Indonesia
Nearby
Transmall
100 m
Restaurants
3 in 1 Coffee Shop
140 m
Jl. Teuku Panglima Nyak Makam
Oasis Lobby Lounge
140 m
Jl. T Panglima Nyak Makam Hermes Palace Hotel
Steak On You
400 m
Jl. Teuku Iskandar BPKP Junction
Warkop Jasa Ayah
850 m
Jl. Teuku Iskandar
Warung Nasi Kambing Lem Bakrie
750 m
Jl. Tgl Nyak Makam Lantemen
Captain Jack Coffee & Food
750 m
Jl. Dr. Ali Hasyimi No. 24-25 Lamteh

Reviews and Ratings

Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Friendly staff
Varied dining options
Rooms need upgrade
Far from food center
6.6/10
Nice
Rooms
6.9
Location
6.7
Service
7.1
Dining
6.1
Guest reviews
6.6/10
based on 10 reviews
7.2
7.2/10based on 132 reviews
Henry
United States, September  2024
6.8/10

I recently stayed at this hotel, and while it had its ups and downs, I had an overall decent experience. The location is a bit far from the central food area, and the rooms could use some upgrades, but the staff was friendly and accommodating. The dining options were good, although not perfect. I appreciate the reasonable pricing, but I would have loved it more if the facilities were a bit more modern.

Rooms
6.0
The rooms were in need of an upgrade and reminded me more of a roadside motel than a 4-star hotel. They were clean, but the overall feel was dated.
Service
8.0
The service was quite cooperative, and I noticed the staff took time to assist with any needs I had, which was a nice touch.
Location
7.0
While the location was clean, it was a bit far from the food center, which made dining out a little inconvenient.
Dining
7.0
Dining was pretty good, with quite a lot of options to choose from during breakfast. I enjoyed the meals but felt they could be improved.
Facilities
6.0
The facilities were decent but definitely could use some maintenance to match the price point.
Friendly staff
Rooms need upgrade
John
United States, August  2024
6.2/10

I had a mixed experience at the hotel. On the plus side, the rooms were clean, and the location wasn't too bad with some nice dining options nearby. However, the service left something to be desired as it seemed the staff wasn't very attentive to our needs. The dining options were decent, but I was hoping for a bit more variety, especially at breakfast. Overall, it was reasonably priced, but there are definitely areas for improvement.

Rooms
7.0
The rooms had an 'old' ambiance, but they were clean and comfortable for my family.
Service
5.0
The service wasn't ideal; they seemed a bit unresponsive and not very proactive.
Location
6.0
The hotel is away from the main attractions, but there are some eating options in the area.
Dining
7.0
There was a good selection of food, though I wished for more choices at breakfast.
Facilities
6.0
Facilities were decent but could use a bit of upgrading and maintenance.
Richard
United States, July  2024
7.4/10

I recently stayed at this hotel and found it to be quite a mixed bag. The location is in the city center, making it convenient for exploring, and the dining options were plentiful and satisfying. However, the rooms felt smaller than expected, and the service needed some improvement to match the hotel’s potential. Overall, it was a decent stay, but there are areas that could really use some attention.

Rooms
7.0
The rooms were luxurious and spacious, but I was disappointed that there was no bathtub as advertised. They felt a bit small compared to other four-star hotels I've been to.
Service
6.0
I found the service to be lacking at times. It seemed to take a while to get assistance, and they didn’t always seem aware of the hotel’s potential. However, when issues arose, they did act promptly to fix them.
Location
8.0
The hotel is centrally located, which is great for convenience, but it is a bit far from the food center. If you don’t have a vehicle, finding restaurants can be a challenge.
Dining
9.0
The dining experience was really good with various options available. I enjoyed a nice selection of food, which felt filling and plentiful.
Facilities
7.0
The hotel facilities are decent but are in need of an upgrade in some areas. They could improve to match the luxurious atmosphere I expected.
Bob
United States, July  2024
6.6/10

The hotel location is quite convenient, situated right in the heart of the city with decent facilities. The rooms are spacious but had a faint musty odor. I found the service to be incredibly friendly, but the dining options weren't very impressive, lacking variety. Overall, I felt I got good value for my money, but there's definitely room for improvement in some areas.

Rooms
6.0
The rooms were spacious, although they had a bit of an odd smell that wasn't very pleasant.
Service
9.0
The staff were brilliant and very friendly, always trying to help, even bringing a bottle of perfume spray to ease the smell in the room.
Location
7.0
The hotel is in the city center, which is very convenient, but it seemed a bit far from the main food centers unless you have a vehicle.
Dining
5.0
The dining options were okay, nothing extraordinary, and it wasn't very close to main attractions, but there were some choices around.
Facilities
6.0
The hotel facilities are decent, but they could really use some upgrades to enhance the guest experience.
Anthony
United States, June  2024
6.6/10

I had a lovely stay at this hotel, which is definitely the best option in the area despite a few quirks. The rooms are a bit older and could use some updates, but they were clean and served their purpose. The staff members are incredibly friendly and accommodating, which made my experience even better. On the downside, the dining options weren’t very varied and the coffee service could definitely be improved. Overall, it’s a good value for what you pay.

Rooms
7.0
The rooms are quite dated, resembling the seventies, but they were clean and comfortable enough for my stay.
Service
8.0
The staff were brilliant and very friendly, although the service could sometimes be slow, especially with coffee refills.
Location
6.0
The hotel is a bit far from the city center, making it a bit challenging to get around without a vehicle.
Dining
5.0
Dining was decent in terms of quality and quantity, but the variety wasn't quite up to par, especially for Western tastes.
Facilities
7.0
The amenities were basic but sufficient for a comfortable stay.
Pat
United States, May  2024
7.0/10

I had a nice stay at the hotel, enjoying the clean and spacious rooms, which were great for my family. The staff were super friendly and went out of their way to assist us, making us feel welcomed. However, the dining options were somewhat lacking in quality and variety, which was a letdown. The location, while not central to major attractions, did have some nearby eating options that helped.

Rooms
8.0
The rooms were clean and spacious, perfect for my husband and two teenagers.
Service
9.0
The staff were friendly and did their best to assist us with our needs.
Location
7.0
The hotel was away from the main attractions but had some dining choices in the vicinity.
Dining
5.0
The dining options were disappointing due to a lack of quality and variety.
Facilities
6.0
Facilities were decent, but they could be upgraded to better meet the price.
Stephen
United States, May  2024
6.2/10

I had a decent stay at this hotel, but it had its ups and downs. The location is somewhat convenient with a few dining options nearby, but it's a bit distant from the main attractions. The staff was very friendly and tried their best to be helpful, though it felt like they were a bit overwhelmed at times. Unfortunately, my room had some issues, such as dampness and missing the advertised bathtub, which affected my overall comfort.

Rooms
5.0
I found the rooms to smell a bit damp, and I was disappointed that there was no bathtub as advertised. These issues, coupled with basic internet reception problems, made my stay less comfortable than I had hoped.
Service
7.0
The service staff was nice and helpful, always smiling and trying to pamper us, though it seemed like only one or two people were handling the workload, which caused some delays.
Location
6.0
The location was away from the main attractions, making it a bit challenging if you don’t have your own vehicle, but there are some eating options around and an entertainment option nearby with live music.
Dining
7.0
The hotel had quite a lot to choose from when it came to dining, and although it was more than adequate with both western and local options, I wished for a bit more variety during breakfast.
Facilities
6.0
Facility-wise, everything felt basic but functional. Nothing stood out as luxurious, but it met my needs for a comfortable stay.
David
United States, April  2024
7.4/10

The hotel has a great location right in the city center, making it easy to explore. The staff is incredibly friendly and really attentive to your needs. The rooms, while spacious, are showing some signs of wear and could use a little more maintenance. Dining options were decent but not outstanding. Overall, it's a good place for a family stay, offering decent value for money.

Rooms
7.0
The rooms were spacious, but they need some maintenance as they aren't in perfect condition.
Service
8.0
The staff was really friendly and went out of their way to help, though sometimes they could be a bit more proactive.
Location
9.0
The hotel is right in the city center, which is very convenient for accessing local attractions.
Dining
6.0
The dining options were good, with quite a variety to choose from, but the food was just okay.
Facilities
7.0
The facilities are decent overall, although there is room for improvement in maintenance.
Alex
United States, April  2024
6.2/10

This hotel is quite a mixed bag. On the plus side, the rooms are spacious and comfortable, which is a major win for families, and the location offers some eating options nearby. However, the service left a lot to be desired, especially with missed wake-up calls and understaffing issues. Overall, it feels like it has the potential to be excellent but falls short in execution.

Rooms
8.0
I loved that our connecting rooms felt spacious and accommodating for my family. It was a real blessing to find such comforts at a reasonable rate.
Service
5.0
Unfortunately, the service wasn't up to par. They didn't seem proactive, and I experienced a missed morning call which was quite disappointing.
Location
6.0
The hotel is a bit far from the food center and main attractions, which makes dining out a challenge without a vehicle, but there are some decent options around.
Dining
5.0
Dining options were quite limited and lacked variety, though what I had was edible. I wish there were more quality offerings.
Facilities
7.0
The hotel has some good facilities, but it could really use an upgrade to match the price point.
Melissa
United States, March  2024
6.4/10

I had a decent stay at the hotel, which was clean and comfortable overall. The pool area was nice for relaxation, but the service didn’t quite meet my expectations as some staff members seemed unfriendly. The restaurant offered some meal options, but the taste and variety were lacking. While the location felt a bit isolated from main attractions, there were a few dining choices around. Overall, it was good value for the price, but improvements could really elevate the experience.

Rooms
8.0
The rooms were clean and comfortable, with nice views facing the pool. I enjoyed the convenience of the pool changing room and lockers available for smaller meeting sessions.
Service
6.0
The service was a mixed bag; some staff members were friendly and attentive, always ready to help, while a few others seemed less welcoming.
Location
5.0
The hotel is a bit far from the food center and main attractions, making it challenging to find restaurants without a vehicle. However, it does have some eating options nearby.
Dining
5.0
Dining was okay; nothing extraordinary about the quality or taste, and I found the options somewhat limited.
Facilities
8.0
The pool area was really well-maintained, providing a relaxing space to unwind.
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Check-in
12Dec2024Select date
Check-out
13Dec2024Select date
Rooms and Guests2 Guests, 1 Room