Hermes Palace Hotel Banda Aceh, Banda Aceh ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Jalan T. Panglima Nyak Makam, Banda Aceh, Indonesia

Hermes Palace Hotel Banda Aceh, the only 5-star hotel in Aceh, features modern accommodations and facilities in the city center among trendy cafés and shops. This hotel offers a Grand Ballroom, outdoor swimming pool, and a fully equipped fitness center.

Rooms & Amenities

Hermes Palace Hotel Banda Aceh offers 163 air-conditioned rooms, some featuring kitchenettes and separate living areas. Each room includes flat-screen TVs, minibars, and private bathrooms with dual showers and free toiletries.

Dining Options

Dining options include the newly renovated Hermes Café, which serves international and local dishes in an Arabian-themed setting. A VIP room is available for guests seeking privacy.

Leisure & Wellness

The hotel features a lagoon-style swimming pool, a children's pool, and Miracle Herbs Vivi Spa, which specializes in traditional healing herbs and beauty treatments. Guests can enjoy complimentary access to a fitness center located next to the swimming pool.

Business & Events

Hermes Palace Hotel Banda Aceh has 15 meeting rooms equipped with high-tech facilities, suitable for prestigious events. The Grand Ballroom has state-of-the-art facilities and can accommodate up to 2,500 guests for weddings.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Room

Max:

2 persons

28 m²

Bed options:

1 King Size Bed

City view

Shower

Air conditioning

room details

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Grand Deluxe Twin Room

Max:

2 persons

35 m²

Bed options:

2 Single beds

Shower

Air conditioning

room details

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Junior Suite

Max:

2 persons

49 m²

Bed options:

1 King Size Bed

Shower

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Banda Aceh 1.9 mi

Airports

Sultan Iskandar Muda International (BTJ) 9.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“The breakfast spread was fantastic, offering a variety of fresh and tasty local dishes that really kickstarted my day.” view full review

Warm Welcome!

“The welcome drink was a good touch that made me feel valued upon arrival, setting a positive tone for my stay.” view full review

Charming Atmosphere!

“The live music in the lobby created a vibrant and inviting ambiance, perfect for relaxing after a day of exploring.” view full review

Comfy Accommodations!

“The bed was incredibly comfortable, providing a restful night's sleep, while the powerful air conditioning kept the room perfectly cool.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Baggage storage
Locker room
Elevator
ATM/Cash machine
Hairdresser
Vending machines

Sports & Fitness

Fitness center
Pool tables

Services

Paid airport shuttle
Room service
Housekeeping
Car rental
Laundry
Dry cleaning

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Children's buffet
Water slides

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Karaoke
Sun terrace
Garden area
BBQ facilities
Spa & wellness center
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Massage
Make up services

Room features

Air conditioning
Mini-bar
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Jalan T. Panglima Nyak Makam, Banda Aceh, Indonesia

Map view

Jalan T. Panglima Nyak Makam, Banda Aceh, Indonesia

City landmarks

Mosque

Baiturrahman Grand Mosque

1.8 mi

Museums

Tsunami Monument

2.0 mi

Kampung Baru

Lapangan Blangpadang

2.1 mi

Jl. Senangin

Queen Safiatuddin Park

1.3 mi

Mushala Dayah Bustanul Aulad-Fata Abu h. Abdul Hamid

2100 ft

Punge Blang Cut

PLTD Apung Entrance

2.6 mi

Mosque

Masjid Sabilil Jannah

2200 ft

Mosque

Mesjid Baitul Mukminin Lamteh

2700 ft

Mosque

Masjid Al Ishlahiyah

2800 ft

Mosque

Baiturrahman Grand Mosque in Banda Aceh

1.8 mi

Mosque

mesjid ar-rahman

3100 ft

Museums

Museum Aceh

1.6 mi

Mall

Hermes Palace Mall

4600 ft

Meunasah Lam Glumpang

3300 ft

Mosque

Mesjid Keuchik Leumik

3800 ft

mesjid lamsepeung

3900 ft

Mosque

Masjid Raudhatul Jannah

4000 ft

nurul qamari

4100 ft

Meunasah Ie Masen Ulee Kareng

4500 ft

mesjid jamik

4600 ft

Mosque

Masjid Agung Al-Makmur

4600 ft

Harapan Bangsa Stadium

1.6 mi

JL. Sri Ratu Safiatuddin No.1 Simpang Lima

Tugu Bukopin Simpang Lima

1.5 mi

Mosque

Masjid AL Furqan

4700 ft

Jl Teuku Iskandar 13-14

Warung Kopi Solong

4900 ft

15 Km From Banda Aceh

Jacky Chan House

1.5 mi

Masjid Gampong Ilie

5000 ft

Pasar Ulee Kareng

5100 ft

Mosque

Masjid Babuttaqwa XII

5100 ft

Nearby

Transmall

400 ft

Restaurants

3 in 1 Coffee Shop

500 ft

Jl. Teuku Panglima Nyak Makam

Oasis Lobby Lounge

500 ft

Jl. T Panglima Nyak Makam Hermes Palace Hotel

Steak On You

1400 ft

Jl. Teuku Iskandar BPKP Junction

Warkop Jasa Ayah

2800 ft

Jl. Teuku Iskandar

Warung Nasi Kambing Lem Bakrie

2500 ft

Jl. Tgl Nyak Makam Lantemen

Captain Jack Coffee & Food

2500 ft

Jl. Dr. Ali Hasyimi No. 24-25 Lamteh

Reviews and Ratings

Feedback from previous guests about their experience.

72%

liked the hotel and would stay again

Friendly staff

Varied dining options

Rooms need upgrade

Far from food center

7.2/10

Very good

Rooms

6.9

Location

6.7

Service

7.1

Dining

6.1

Henry

United States of America, September 2024

6.8/10

I recently stayed at this hotel, and while it had its ups and downs, I had an overall decent experience. The location is a bit far from the central food area, and the rooms could use some upgrades, but the staff was friendly and accommodating. The dining options were good, although not perfect. I appreciate the reasonable pricing, but I would have loved it more if the facilities were a bit more modern.

Rooms

6.0

The rooms were in need of an upgrade and reminded me more of a roadside motel than a 4-star hotel. They were clean, but the overall feel was dated.

Service

8.0

The service was quite cooperative, and I noticed the staff took time to assist with any needs I had, which was a nice touch.

Location

7.0

While the location was clean, it was a bit far from the food center, which made dining out a little inconvenient.

Dining

7.0

Dining was pretty good, with quite a lot of options to choose from during breakfast. I enjoyed the meals but felt they could be improved.

Facilities

6.0

The facilities were decent but definitely could use some maintenance to match the price point.

Friendly staff

Rooms need upgrade

John

United States of America, August 2024

6.2/10

I had a mixed experience at the hotel. On the plus side, the rooms were clean, and the location wasn't too bad with some nice dining options nearby. However, the service left something to be desired as it seemed the staff wasn't very attentive to our needs. The dining options were decent, but I was hoping for a bit more variety, especially at breakfast. Overall, it was reasonably priced, but there are definitely areas for improvement.

Rooms

7.0

The rooms had an 'old' ambiance, but they were clean and comfortable for my family.

Service

5.0

The service wasn't ideal; they seemed a bit unresponsive and not very proactive.

Location

6.0

The hotel is away from the main attractions, but there are some eating options in the area.

Dining

7.0

There was a good selection of food, though I wished for more choices at breakfast.

Facilities

6.0

Facilities were decent but could use a bit of upgrading and maintenance.

Richard

United States of America, July 2024

7.4/10

I recently stayed at this hotel and found it to be quite a mixed bag. The location is in the city center, making it convenient for exploring, and the dining options were plentiful and satisfying. However, the rooms felt smaller than expected, and the service needed some improvement to match the hotel’s potential. Overall, it was a decent stay, but there are areas that could really use some attention.

Rooms

7.0

The rooms were luxurious and spacious, but I was disappointed that there was no bathtub as advertised. They felt a bit small compared to other four-star hotels I've been to.

Service

6.0

I found the service to be lacking at times. It seemed to take a while to get assistance, and they didn’t always seem aware of the hotel’s potential. However, when issues arose, they did act promptly to fix them.

Location

8.0

The hotel is centrally located, which is great for convenience, but it is a bit far from the food center. If you don’t have a vehicle, finding restaurants can be a challenge.

Dining

9.0

The dining experience was really good with various options available. I enjoyed a nice selection of food, which felt filling and plentiful.

Facilities

7.0

The hotel facilities are decent but are in need of an upgrade in some areas. They could improve to match the luxurious atmosphere I expected.

Bob

United States of America, July 2024

6.6/10

The hotel location is quite convenient, situated right in the heart of the city with decent facilities. The rooms are spacious but had a faint musty odor. I found the service to be incredibly friendly, but the dining options weren't very impressive, lacking variety. Overall, I felt I got good value for my money, but there's definitely room for improvement in some areas.

Rooms

6.0

The rooms were spacious, although they had a bit of an odd smell that wasn't very pleasant.

Service

9.0

The staff were brilliant and very friendly, always trying to help, even bringing a bottle of perfume spray to ease the smell in the room.

Location

7.0

The hotel is in the city center, which is very convenient, but it seemed a bit far from the main food centers unless you have a vehicle.

Dining

5.0

The dining options were okay, nothing extraordinary, and it wasn't very close to main attractions, but there were some choices around.

Facilities

6.0

The hotel facilities are decent, but they could really use some upgrades to enhance the guest experience.

Anthony

United States of America, June 2024

6.6/10

I had a lovely stay at this hotel, which is definitely the best option in the area despite a few quirks. The rooms are a bit older and could use some updates, but they were clean and served their purpose. The staff members are incredibly friendly and accommodating, which made my experience even better. On the downside, the dining options weren’t very varied and the coffee service could definitely be improved. Overall, it’s a good value for what you pay.

Rooms

7.0

The rooms are quite dated, resembling the seventies, but they were clean and comfortable enough for my stay.

Service

8.0

The staff were brilliant and very friendly, although the service could sometimes be slow, especially with coffee refills.

Location

6.0

The hotel is a bit far from the city center, making it a bit challenging to get around without a vehicle.

Dining

5.0

Dining was decent in terms of quality and quantity, but the variety wasn't quite up to par, especially for Western tastes.

Facilities

7.0

The amenities were basic but sufficient for a comfortable stay.

Pat

United States of America, May 2024

7.0/10

I had a nice stay at the hotel, enjoying the clean and spacious rooms, which were great for my family. The staff were super friendly and went out of their way to assist us, making us feel welcomed. However, the dining options were somewhat lacking in quality and variety, which was a letdown. The location, while not central to major attractions, did have some nearby eating options that helped.

Rooms

8.0

The rooms were clean and spacious, perfect for my husband and two teenagers.

Service

9.0

The staff were friendly and did their best to assist us with our needs.

Location

7.0

The hotel was away from the main attractions but had some dining choices in the vicinity.

Dining

5.0

The dining options were disappointing due to a lack of quality and variety.

Facilities

6.0

Facilities were decent, but they could be upgraded to better meet the price.

Stephen

United States of America, May 2024

6.2/10

I had a decent stay at this hotel, but it had its ups and downs. The location is somewhat convenient with a few dining options nearby, but it's a bit distant from the main attractions. The staff was very friendly and tried their best to be helpful, though it felt like they were a bit overwhelmed at times. Unfortunately, my room had some issues, such as dampness and missing the advertised bathtub, which affected my overall comfort.

Rooms

5.0

I found the rooms to smell a bit damp, and I was disappointed that there was no bathtub as advertised. These issues, coupled with basic internet reception problems, made my stay less comfortable than I had hoped.

Service

7.0

The service staff was nice and helpful, always smiling and trying to pamper us, though it seemed like only one or two people were handling the workload, which caused some delays.

Location

6.0

The location was away from the main attractions, making it a bit challenging if you don’t have your own vehicle, but there are some eating options around and an entertainment option nearby with live music.

Dining

7.0

The hotel had quite a lot to choose from when it came to dining, and although it was more than adequate with both western and local options, I wished for a bit more variety during breakfast.

Facilities

6.0

Facility-wise, everything felt basic but functional. Nothing stood out as luxurious, but it met my needs for a comfortable stay.

David

United States of America, April 2024

7.4/10

The hotel has a great location right in the city center, making it easy to explore. The staff is incredibly friendly and really attentive to your needs. The rooms, while spacious, are showing some signs of wear and could use a little more maintenance. Dining options were decent but not outstanding. Overall, it's a good place for a family stay, offering decent value for money.

Rooms

7.0

The rooms were spacious, but they need some maintenance as they aren't in perfect condition.

Service

8.0

The staff was really friendly and went out of their way to help, though sometimes they could be a bit more proactive.

Location

9.0

The hotel is right in the city center, which is very convenient for accessing local attractions.

Dining

6.0

The dining options were good, with quite a variety to choose from, but the food was just okay.

Facilities

7.0

The facilities are decent overall, although there is room for improvement in maintenance.

Alex

United States of America, April 2024

6.2/10

This hotel is quite a mixed bag. On the plus side, the rooms are spacious and comfortable, which is a major win for families, and the location offers some eating options nearby. However, the service left a lot to be desired, especially with missed wake-up calls and understaffing issues. Overall, it feels like it has the potential to be excellent but falls short in execution.

Rooms

8.0

I loved that our connecting rooms felt spacious and accommodating for my family. It was a real blessing to find such comforts at a reasonable rate.

Service

5.0

Unfortunately, the service wasn't up to par. They didn't seem proactive, and I experienced a missed morning call which was quite disappointing.

Location

6.0

The hotel is a bit far from the food center and main attractions, which makes dining out a challenge without a vehicle, but there are some decent options around.

Dining

5.0

Dining options were quite limited and lacked variety, though what I had was edible. I wish there were more quality offerings.

Facilities

7.0

The hotel has some good facilities, but it could really use an upgrade to match the price point.

Melissa

United States of America, March 2024

6.4/10

I had a decent stay at the hotel, which was clean and comfortable overall. The pool area was nice for relaxation, but the service didn’t quite meet my expectations as some staff members seemed unfriendly. The restaurant offered some meal options, but the taste and variety were lacking. While the location felt a bit isolated from main attractions, there were a few dining choices around. Overall, it was good value for the price, but improvements could really elevate the experience.

Rooms

8.0

The rooms were clean and comfortable, with nice views facing the pool. I enjoyed the convenience of the pool changing room and lockers available for smaller meeting sessions.

Service

6.0

The service was a mixed bag; some staff members were friendly and attentive, always ready to help, while a few others seemed less welcoming.

Location

5.0

The hotel is a bit far from the food center and main attractions, making it challenging to find restaurants without a vehicle. However, it does have some eating options nearby.

Dining

5.0

Dining was okay; nothing extraordinary about the quality or taste, and I found the options somewhat limited.

Facilities

8.0

The pool area was really well-maintained, providing a relaxing space to unwind.